Install problems (Windows)

(Power Music Guru) #1

99.9% of Power Music installations and updates proceed without issue. However occasionally someone will get an error when installing for the first time or updating to a new version. Here is a list of suggestions to help you if you get an error message after installing or updating.
First of all, make sure you are connected to the internet when installing for the first time as you may need to download any pre-requisites required.
Existing users performing an update and getting an error
If you do not have time to work on this (about to perform!) and have previously been running Power Music without problems, then:
Restore to previous version
You can do this by going to Control Panel - “Programs and Features” (Windows 7 and Vista), or “Add/Remove Programs” in Windows XP. Find Power Music 4 and click Uninstall. You will be given the option to restore a previous version. Select this option and you should be able to use the software, declining updates. Make a note of the version you are currently using.
In due course you will need to update, so once you have time try the following options.
Download the current version of Power Music 4 from Uninstall PM4, restart your computer and reinstall.
If you still get an error then uninstall again and clear out any corrupted installations by deleting the apps folder. To do this, browse to the folder:

On Windows XP, it will be something like:

C:\Documents and Settings\username\Local Settings\Apps\2.0

If you are unable to find either the AppData (Windows 7 and Vista) or the Local Settings (Windows XP) folder, you may need to do the following in Windows Explorer:

Press Alt+T, O to open the Folder Options form.
Click the View tab.
Under the Hidden files and folders item, click the Show hidden files and folders option.
Click the OK button.

You should now be able to see the necessary folder in Windows Explorer.

Expand the folders below the “2.0” folder, so that you see something like this:

If you can only see ‘powe…’ entries then simply delete the entire ‘2.0’ folder. Don’t worry, this will be recreated when Power Music is installed again.
If there are other entries then you may have other software installed, and deleting the entire folder will require these to be reinstalled too, so if you are unsure, just delete the folders beginning in ‘powe…’

Restart your computer and install the current version of Power Music.

If you continue to get errors after this, then try phoning us (+441355246832), or perhaps you need to look at getting your computer checked out for viruses or malware.